Shipping Policy

At Troth Exports LLP (https://trothexports.com/), we are committed to delivering high-quality Rice, Spices, and Grocery items to our customers worldwide. Our shipping policy outlines the terms and conditions for the delivery of orders.

We export our products to multiple international destinations. Please check with our team to confirm whether we ship to your location before placing an order.

• Order processing time: 7-12 business days from the date of payment confirmation.
• Estimated shipping time: This varies depending on the destination, customs clearance, and shipping method.
• Delays due to unforeseen circumstances such as weather conditions, customs processing, or logistical issues are beyond our control.

• Shipping charges vary based on the destination, weight, and volume of the order.
• The exact shipping cost will be communicated at the time of order confirmation.
• Any additional customs duties, taxes, or import fees are the responsibility of the buyer.

• Once the order is shipped, we provide tracking details via email or WhatsApp.
• Customers can track their orders using the provided tracking number through the respective courier’s website.

• The buyer is responsible for any customs duties, import taxes, or clearance fees imposed by the destination country.
• Troth Exports LLP is not responsible for delays caused by customs clearance.

• If a shipment is delayed or lost in transit, we will assist in resolving the issue with the shipping provider.
• If the package is undeliverable due to incorrect shipping details provided by the buyer, the buyer is responsible for any re-shipping charges.

• In case of damaged or missing items, customers must notify us within 48 hours of receiving the shipment with supporting photos and documents.
• We will investigate and provide a suitable resolution, which may include a replacement or partial refund.

Troth Exports LLP reserves the right to modify this shipping policy at any time without prior notice. Any updates will be posted on our website.

For any shipping-related queries, please contact us at info@trothexports.com or +91 83472 94643.